I have just had a book returned from a gallery. I was pleased to have it back. I was not pleased about how it was packaged. I sent my book in carefully chosen packaging that was labelled with the name of the work and my name. The work is an installation so needed a bit of care with the packaging so that the work retained its form. This is the second time this has happened with this work.I am reluctant to let it go out to a gallery now unless I get to install it and take it down. I thought my instructions for setting up were sufficient but obviously not good enough to get the work properly repacked in the box it was sent in and the work assembled as it was sent and received by the gallery. I am disappointed. Does anyone else have this problem? Those of you who have installations do you have this problem? Did I get your packaging and you got mine? Should we send photos of how the work should be packed? and make our name labels on our packaging heaps bigger? Does anyone have the answers? Of course the ideal is for it not to be returned, just a cheque to come to me. Until then I am now very reluctant to enter some exhibitions.